Oppo, OnePlus, Huawei Rank Higher Than Xiaomi, Samsung in Customer Satisfaction Survey

Oppo, OnePlus and Huawei accept emerged as the meridian iii mobile brands in terms of customer satisfaction in Bharat, ahead of pop brands, such as Xiaomi, Samsung and Vivo. The results are part of a recent survey conducted by market research house, Numr Enquiry, which used a metric called Internet Promoter Score, or NPS, for calculating customer satisfaction and loyalty towards a particular brand.

While a higher NPS score suggests that consumers are satisfied with the make and volition propose their peers to buy the aforementioned product, a lower score indicates that customers are generally unsatisfied with their ownership feel. The online survey, which had 500 respondents between 25 and 60 years of historic period, was conducted amongst SEC A1 residents in Delhi NCR, Mumbai, Kolkata, Bangalore, Chennai and Ahmedabad.

The study also uncovered certain interesting habits of Indian smartphone users. Co-ordinate to the survey, smartphone users in the country are spending a heck of a lot of time on social media (67 minutes per solar day on average), online shopping (64 minutes) and watching movies or videos (69 minutes).

On an average, people spend 56 minutes on phone calls and video calls every day, and 43 minutes listening to music. Texting and instant messaging (FB Messenger, WhatsApp, etc.) occupies another 41 minutes on average. People also reported spending around 30 minutes every day reading articles or online news on their smartphones.

In terms of smartphone ownership, the survey found that 52 percent people currently own only one smartphone whereas 42 percent reported that they accept two. Another 5 percent reported having 3 personal smartphones while 1 percent claimed that they have 4 or more.

Source: https://beebom.com/oppo-oneplus-huawei-rank-higher-than-xiaomi-samsung-customer-satisfaction-survey/

Posted by: terryfringlose.blogspot.com

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